How much do you charge for shipping?
Shipping will be via Registered Australia Post within Australia, this includes $100 insurance.
Express post is available on request.
For 1 item only $7.20
For 2 - 3 items $8.60
For 4 - 8 items $10.10
For overseas Registered Post with Insurance delivery of 1 - 3 items:
NZ $14.55
Asia/Pacific $16.75
USA/Canada/Middle East $18.85
Rest of the World $21.95
How long will it take before my item(s) arrive?
For Standard Delivery: Order Date + Processing Time (1 business day) + Shipping time(2 - 3 business days).
Overseas delivery will be 5- 10 days depending on location.
If payment is made instantly using Paypal, orders if placed before midday will be shipped the same day.
Can I request a refund?
At Lunalei we pride ourselves on offering you the highest quality merchandise. If for any reason you are not delighted with your purchase, return the unused item in its original condition within 10 days for a FULL REFUND. With our 10 days return policy, there are no special catches or exceptions. All we ask is that you email us before you return an item. Returned items must be new and unused, and in unworn condition. "New and unused" means that there are no tears, marks, or blemishes on the item; there are no signs of wear on the product. We cannot accept a return of any item with any indication that it has been used.
Can I return an item for replacement?
We make a special effort to ensure you receive high quality items at all times. If you receive a product that is defective, please return the item, in it's packaging, and mark return to sender, so we can send you a replacement. Defective or damaged items will not be accepted after 10 days of the original shipping date. Once we receive your package, we will apply the credit from your return to this exchange order.
Who pays for return shipping fees?
The customer is solely responsible for shipping any returned product. However, we will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.
